Privacy Policy

Ramp’n’Bay™ Privacy Statement

Last updated: 21st January 2026

Ramp’n’Bay™ (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Statement explains how we collect, use, store, and protect personal data when you interact with Ramp’n’Bay™, whether through our website, facilities, membership services, or related communications.

This statement is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ramp’n’Bay™ operates a member-based automotive workspace that provides access to professional ramps, bays, equipment, and related booking systems.

For the purposes of data protection law, Ramp’n’Bay™ is the Data Controller in respect of the personal data described in this Privacy Statement.

Contact details: Email: Ramp’n’Bay™ Registered office: Ramp ‘n’Bay™ registered office Company number: 15359380

2. Personal Data We Collect

We only collect personal data that is necessary to operate our services safely, legally, and effectively.

2.1 Information You Provide to Us

This may include:

• Full name 
• Email address 
• Telephone number 
• Billing and payment information 
• Membership details and status 
• Vehicle details relevant to bookings or access 
• Account login credentials 
• Communications with us (emails, messages,enquiries) 

2.2 Information Collected Automatically

When you use our website or systems, we may collect:

• IP address 
• Browser and device information 
• Date, time, and duration of visits 
• Pages viewed and interactions 
• Cookies and similar technologies (see Section 9) 

2.3 On-Site and Operational Data

When using our facilities, we may collect:

• Booking and attendance records 
• Access logs (including entry/exit times) 
• Health and safety acknowledgements 
• Incident or compliance records where required 

3. How We Use Your Personal Data

We use personal data only where we have a lawful basis to do so. This includes:

• Managing memberships and accounts 
• Processing bookings, access, and usage of ramps and bays 
• Taking and administering payments 
• Communicating service updates, confirmations, and notices 
• Ensuring health, safety, and operational compliance      
• Preventing fraud, misuse, or unauthorized access 
• Meeting legal and regulatory obligations 
• Improving our services and facilities 

We do not sell personal data and do not use it for unrelated purposes.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to deliver services you have requested or paid for 
• Legal obligation – to comply with applicable laws and regulations 
• Legitimate interests – to operate, secure, and improve Ramp’n’Bay™, where those interests do not override your rights      
• Consent – where explicitly required (e.g. optional marketing communications) 

You may withdraw consent at any time where consent is the lawful basis.

5. Sharing Your Data

We only share personal data where necessary and proportionate.

5.1 Service Providers

We may share data with trusted third parties who provide services on

our behalf, such as:

• Payment processors 
• IT and hosting providers 
• Booking and scheduling systems 
• Security and access-control services 

These providers act under contract and are required to protect your data.

5.2 Third-Party Repair Services

Where you choose to engage independent technicians or specialist services via external platforms (such as Bid2Fix™), those parties act as separate data controllers in respect of their own services. Their use of your personal data is governed by their own privacy policies.

Ramp’n’Bay™ does not control how third-party service providers process data once you engage them directly.

5.3 Legal and Regulatory Disclosure

We may disclose data where required by law, regulation, court order, or to 

protect our legal rights or the safety of others.

6. Data Retention

We retain personal data only for as long as necessary:

• Active membership data: for the duration of membership 
• Financial and transactional records: as required by UK tax and accounting law 
• Safety and incident records: in line with legal and insurance requirements 
• Inactive accounts: securely deleted or anonymised after a reasonable period 

Retention periods are reviewed regularly.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data 
• Request correction of inaccurate data 
• Request erasure (where legally permissible) 
• Restrict or object to processing 
• Request data portability 
• Withdraw consent (where applicable) 
• Lodge a complaint with the Information Commissioner’s Office (ICO) 

Requests can be made by contacting us using the details in Section 1. We may need to verify your identity before responding.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure systems and access controls 
• Encrypted communications where appropriate 
• Limited access on a need-to-know basis 
• Regular review of data-handling practices 

No system is completely secure, but we take reasonable steps to protect your information.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

• Enable core functionality 
• Improve performance and usability 
• Understand how visitors use the site 

Where required, we will seek your consent for non-essential cookies. You can manage cookie preferences through your browser settings.  A separate Cookie Policy may apply.

10. International Data Transfers

We primarily store and process data within the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in law or our operations. The latest version will always be published on our website.

12. Contact Us

If you have any questions about this Privacy Statement or how your data is handled, please contact us Ramp’n’Bay™.